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This virus is a serious threat to your personal privacy and information

The Packed.Generic.402 virus is used in various social engineering scams in attempts to take advantage of trending news stories to bait less experience computer users into clicking on malicious links that have been embedded in spam email messages. Once an unsuspecting victim clicks on one of the embedded links, they may be forwarded to a website that includes what appears to be a "Youtube" video. Once the video starts to play, an exploit kit executes malicious code on the unsuspecting victim's computer by taking advantage of exploits and vulnerabilities in the victim's web browser, installed applications or possibly their computer's operating system. Once installed, the Packed.Generic.402 virus steals sensitive user information such as bank account information and other user account login credentials. And it may also redirect your Internet searches to other infected websites.

 Packed.Generic.402 represents a very serious privacy risk and should be removed quickly once it has been detected on your system.

How to remove the Packed.Generic.402 virus from your computer

You’ll need to download the programs listed below on a clean computer and then copy them onto the infected system for execution, since this particular virus may hinder your attempts at downloaded any type of security related software.

  1. Combofix
  2. Emsisoft Antimalware

Packed.Generic.402 virus removal procedure:

  1. First, start your computer up in “Safe Mode” by pressing the “Function F8” at start-up before the “Windows” logo appears.

  1. Next,  disable any antivirus utility programs that you already have installed on the infected computer and run a scan with the downloaded copy of “Combofix”.  It may take around 15 minutes or more to complete it’s scan. It’s important that you don’t interrupt it by trying to open any other programs on the infected system while Combofix is performing it’s scan.
  2. After Combofix has completed it’s scan, install the copy of Emsisoft Antimalware and then run a complete system scan. The scan with Emsisoft Antimalware may take a little while, depending on your computer’s hardware. Quarantine or delete any infected files that the utility locates after it’s scan has been completed. Afterwards, restart your system back into “Normal Mode”.
  3. Once you’ve restarted the computer, in “Normal Mode”, check the system for complete functionality, with a focus on making sure that your web browser no longer redirects you to questionable websites. If your browser continues to redirect you to questionable websites at this point, you may need to seek the advice of a professional repair technician. Otherwise, at this point, the removal procedure should be complete. Also make sure to reactivate the real time protection of your installed anti-virus utility.

The information in this article is provided "as is". It should be used for educational purposes only. Smith Technical Resources makes no guarantees or claims that the information contained in this article will help you completely remove the above listed malicious program(s) from your computer.

If you feel uncomfortable performing any of the procedures that we've listed on this page, please contact a professional computer repair company in your area and have them complete the needed repairs on your computer. Smith Technical Resources takes no responsibility for any possible damage that could result from your use of the above instructions.

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